Fivestars - Service aéroport, manutention au sol et service VIP

Informations passagers Winair



Winair fares are non-refundable. Passengers are allowed to change their reservations up to six hours before the scheduled departure time of their intended flight. Change fees apply and any difference in fare will be added. Changes can be made easily and conveniently online. Or contact us for help with your reservations or booking changes.


Bookings that are cancelled at least six hours before the scheduled time of departure may qualify for some portion of credit. Application for a credit of the unused portion of a booking can be made by contacting us directly.

If you do not cancel at least six (6) hours prior to the scheduled departure time of your flight, do not show up for your flight, or do not board the aircraft for any reason your reservations will be automatically cancelled and you will forfeit the value of your reservations.


Traveling on the Winair network is considered International travel. All customers are required to present proof of identity such as a valid government issued photo ID and proof of citizenship such as a passport at the Winair check-in counter.

Passenger must have copy of Esta if traveling on Esta.

Passengers must keep proper documentation on their person during travel. It is the passenger's responsibility to ensure that they have in their possession the correct documents needed for travel to any destination. Passengers must also be in possession of a copy of their itinerary as proof of their onward or return journey.


Please be aware that both your checked baggage and carry-on baggage may be subjected to security screening. There are some items which are prohibited in carry-on baggage and some items which are prohibited in checked baggage.

Generally you are prohibited from carrying dangerous goods, restricted items such as:

To avoid delays during the passenger screening process, we recommend that you place items such as jewellery, keys, cell phones etc. in your carry-on baggage and not on your person. Pack appropriately to avoid inconvenience and delays at security check points.



One child over seven days old and under twenty-four months of age not occupying a seat is carried at a fee of 90% of the adult fare when included in the booking of the accompanying adult passenger.


Accompanying children ages 2 to 11 will be charged the applicable child fare for the flight.


Winair does not accept any unaccompanied minors.


Pets are defined as dogs, cats and domestic birds. Winair will only accept pets for carriage in the aircraft checked baggage compartment.

Prior notice of at least forty-eight (48) hours must be given to Winair for the carriage of pets and confirmation must be received from Winair.

Transportation of pets requires import/export licenses and veterinary clearances.
Service animals trained to assist customers with mobility, visual and hearing disabilities may be accepted in the cabin at no charge. Medical documentation may be required stating that the passenger must have the animal with them. The service animal will occupy the floor space where the passenger sits and cannot obstruct an aisle or areas that must remain clear in case of an emergency evacuation.